Our engineers are highly dedicated to providing our customers with a personalised service. This month we give our existing and potential clients a look at a day with our engineer Graham Coulston.
Describe your job at Soltech IT? What do you as an engineer do on a day to day basis?
I am one of a number of engineers that form part of our very pro-active support team. My day is spent helping our clients with IT related support issues and new system installations.
What kind of skills do you need to be effective in your role?
Obviously, good people skills go a long way, as does the ability to listen to our client’s needs. However, as with everyone in the support team, the most import skill of all is our technical knowledge and ability to use this knowledge to resolve client issues or create solutions to business processes.
What are your favourite tools to get the job done?
We use a remote connection tool called ‘LogMeIn’, it’s a powerful tool that allows us to control client systems from our offices, which means I can respond to client request instantly from my desk allowing problems to be fixed in a matter of minutes.
What do you enjoy most about your job?
I get paid for doing something I love to do — how much better can it get?
What’s your favourite piece of tech or gadget?
My favourite piece of tech at the moment is my NAS box. It basically allows me to store my entire movie collection in one central location.
If you could improve one thing at Soltech IT, what would it be?
That’s a good question…. Whilst our 100Mb broadband connection is good, it would be nice to have 200Mb. (don’t worry Graham it has already been ordered).
By wearing a poppy, you aren’t just remembering the fallen: you’re supporting a new generation of veterans and Service personnel that need our support."Founding Director Richard Sheppard commented, "The 11th November is a day close to all our hearts and we are proud to support The Poppy Appeal and remember those who have served our country, and those who have lost their lives."
As an accredited Living Wage employer, we are thrilled to welcomes the increase in UK and London rates announced by the Living Wage Foundation as part of Living Wage Week (November 5th-11th 2017).
The Living Wage is an hourly rate set independently and updated annually. The Living Wage is calculated according to the basic cost of living using the ‘Minimum Income Standard’ for the UK. Decisions about what to include in this standard are set by the public; it is a social consensus about what people need to make ends meet.
Katherine Chapman, Director of the Living Wage Foundation said:
Greggs plc took up the charge and established the first ‘Greggs’ breakfast club. The Greggs Foundation now oversees over 430 clubs, providing a nutritious breakfast to over 26,000 school children each day, over 5 million each year!!!
The Greggs Foundation receives funding from a range of partners, often private sector companies including their major partner, Greggs plc.
Greggs Foundation uses the money to support breakfast clubs through an initial start up grant for equipment such as chest freezers to store food items or toys and activities for the club. They also make a payment each term towards other food items and Greggs plc donates bread from the nearest shop.
This approach tends to be very well received by our breakfast club schools, many of whom have worked in partnership with Greggs for over fifteen years. Schools tell us that they like the flexibility of the model, allowing them to tailor their club to suit the needs of the children that attend.The average club costs just £2,000 to set up and run for a year.