Frequently Asked Questions.
Technology and IT Services for Busineses
Business IT Support
What kind of IT systems can you support for my business?
We support a wide range of business IT systems — including Windows, Apple (Mac and iPad), servers, network infrastructure, cloud services, cybersecurity and more — ensuring your team stays productive.
Do you offer remote and on-site support?
Yes — we provide remote helpdesk support for quick fixes and scheduled on-site visits for more complex issues or installations.
Can you act as a complete IT department for my business?
Absolutely — for many businesses we become their virtual IT department, taking care of ongoing management, strategy, and support.
How quickly can you respond if something goes wrong?
Our SLA (Service Level Agreements) outline response times tailored to your business’s needs, with options for critical urgent support.
Do you tailor IT support contracts to individual businesses?
Yes — we tailor contracts so you only pay for the support and services your business actually needs.
Apple Solutions for Business
Do you support Apple Macs and devices in business environments?
Yes — we can support Apple desktops, laptops, iPads and implement Apple device management (MDM).
Can you help with Apple software and updates?
We help keep your Apple software up to date and compatible with your business tools.
What if an Apple device is not working properly?
Our technicians can diagnose and fix hardware or software issues either remotely or on-site.
Can you help with Apple networking issues?
Yes — Apple devices often need good Wi-Fi and network settings, which we can configure and optimise.
Do you support Apple for mixed Windows/Apple networks?
Yes — we manage hybrid environments, making sure Windows and Apple devices communicate securely and efficiently.
Google Solutions for Business
Do you support Google Workspace (G Suite) for business?
We can help set up, manage and support Google Workspace, including email, calendars and collaboration tools.
Can you help migrate data to Google Cloud?
Yes — we assist with planning and executing cloud migrations so your data is safe and accessible.
Do you manage cloud storage and backups?
We can provision cloud storage and ensure your data is backed up securely.
What if we use both Microsoft and Google cloud tools?
We can integrate and support both to ensure smooth workflow across platforms.
Can you support team collaboration tools (e.g., Google Meet)?
es — we can set up and support conferencing and collaboration tools used across your business.
Cloud Services in Business
What kinds of cloud services does Soltech IT provide?
Soltech IT offers a range of cloud services including Microsoft Office 365 deployment, cloud-based encrypted backups, hosted Microsoft Exchange email, cloud storage solutions, and hosted desktop (remote desktop services) for remote work.
How can cloud backups help my business?
Cloud encrypted backups provide automatic, GDPR-compliant off-site storage of your business data. These run daily and are managed for you, reducing reliance on tapes or hard drives and improving disaster recovery.
Does Soltech IT support email through the cloud?
Yes — Hosted Exchange is available, offering secure, reliable email that integrates with Microsoft Outlook and doesn’t require your business to manage its own email server.
Can employees access cloud-stored files from anywhere?
Yes. Soltech IT cloud storage solutions let staff securely access data from any device — including Windows, Mac, Linux, iOS and Android — from any location.
Do you set up and manage cloud services for my business?
Soltech IT can purchase, configure and monitor your cloud services for you — whether it’s Office 365, backups, cloud storage or hosted desktops — so you don’t need in-house expertise to install or maintain them.
Audio Visual (AV) and Touchscreens for Business
Can you install and support AV systems for meeting rooms?
Yes — we install displays, sound systems, conferencing cameras and touchscreens that work with your devices.
Do you integrate AV systems with Microsoft Teams or Zoom?
Yes — we can configure your audio visual setup to work with your preferred conferencing platforms.
Can you support interactive touchscreens?
We support installation and ongoing maintenance of business touchscreens, including training staff how to use them.
DDo you provide training or demos for audio visual equipment?
Yes — we help staff make the most of the systems installed.
What if the AV hardware stops working during a meeting?
We offer support contracts that include priority troubleshooting and remote assistance.
Business Cyber Security
Why does my business need cyber security?
To protect your data, systems and reputation from threats like ransomware, phishing and unauthorised access.
Do you provide firewall and network protection?
Yes — we configure firewalls and monitoring to help secure your network perimeter.
Can you help with security compliance (e.g., GDPR)?
We can advise on compliance best practice and help put policies in place.
Do you offer security awareness training for staff?
Yes — training can reduce the chance of successful phishing or accidental breaches.
What happens if we do have a security issue?
We’ll help with containment, investigation and recovery as part of your support agreement.
VOIP Telephony for Businesses
What is VoIP and why use it?
VoIP (Voice over Internet Protocol) lets you make business calls over the internet with advanced features like voicemail, call forwarding, conferencing and more.
Can you set up VoIP phones for our offices?
Yes — we deploy and configure VoIP systems that integrate with your network.
Can VoIP work during a power cut?
With the correct setup, including backup power and connectivity, VoIP systems can remain operational during outages.
Do VoIP systems work with mobile devices?
Yes — many modern VoIP systems offer mobile apps so your team can stay connected anywhere.
Can VoIP save money versus traditional phone lines?
Often — especially for multi-site businesses or heavy call volumes.
What happens if the internet goes down?
We can design failover strategies so calls can still be routed if your main connection drops.
Commercial Visitor Management
What does visitor management do?
It helps you monitor and record people entering your site, improving security and compliance. Particularly with adherance to GDPR.
Can it integrate with door access systems?
Yes — visitor management can link with secure door access and badge systems.
Is it suitable for both small and large offices?
Yes — systems can scale to your business size.
Are visitors’ details stored securely?
Yes — systems use secure data storage and can help with GDPR compliance.
Do you install and maintain visitor management devices?
We can install, configure and support the system for you.
AI CCTV for Businesses and Commercial Organisations
. Do you install CCTV for business premises?
Yes — we provide modern CCTV systems tailored to your security needs
Can CCTV be monitored remotely?
Yes — many cameras offer secure remote access for monitoring.
Do you support indoor and outdoor cameras?
We install systems that perform well in both environments, including at different times of the day with night vision capability up to 100m
How is CCTV footage stored?
Footage can be stored on-site or in secure cloud storage depending on your preference.
Servers for Business
Do you support on-site servers?
Yes — we manage physical servers, including setup, monitoring and backups.
What about virtual or cloud-hosted servers?
We also support virtual environments and cloud server solutions.
How do you protect servers from failure?
We implement backups and redundancy to reduce downtime risk.
Do you handle server security and patching?
Yes — keeping servers updated and secure is part of our support services.
Can you help with server upgrades?
Yes — we plan and execute server upgrades with minimal disruption.
WiFi in Businesses
Can you install business-grade Wi-Fi?
Yes — we plan and deploy Wi-Fi that covers your whole workplace reliably, including internal and external areas. We can also link separate building or areas with point-to-point WiFi.
What if the Wi-Fi keeps dropping?
We diagnose interference, hardware issues or coverage gaps and fix them.
Do you support guest Wi-Fi and secure staff networks?
Yes — we can separate guest access from secure internal networks.
Can Wi-Fi handle conferencing and video calls?
We design the network to support high bandwidth activities like video meetings.
Do you manage network security and access control?
Yes — secure authentication and network monitoring are part of our service.
CAT5E,CAT6, CAT6A, CAT7 and Fibre Optic Cabling for Companies
What is structured cabling?
It’s the organised system of wiring that connects your IT devices, phones and network equipment.
Do you install new network cabling?
Yes — we design and install CAT5/CAT6/CAT6A/CAT7 and fibre cabling as needed.
Can cabling improve Wi-Fi performance?
Yes — good cabling is the foundation of fast and reliable network performance.
Do you test cabling for faults?
We can test and certify cables for performance and reliability.
Can you upgrade old cabling systems?
Yes — we can plan and install upgrades to meet modern business demands.
