Support Update - Microsoft Edge PDF Printing Issue

Six Schools Receive 75" and 65" Promethean Touchscreen Donations from Soltech IT Ltd

Pictured Donated 75" Promethean Touchscreen Install at St Peter's Primary School in Bishopsworth.

Pictured Gareth Jones of Soltech IT handing over a 75" Promethean Touchscreen to Fosse Way Schools IT Team

2025 will see Soltech IT continue to donate IT equipment to school's throughout the Southwest as part of our 'Giving Back To Schools' donation campaign. 


We were delighted to be able to donate more than £15,000 of 65" and 75" Promethean ActivPanel Touchscreens to six local schools and MAT's.


Gareth Jones, commented "As a business it's great to be able to give something back to schools, be they a customer or not. Our most recent donations have helped transform the learning environments of pupils which is something we are very proud of."


These most recent donations have not only included a 65" or 75" Promethean ActivPanel Touchscreen, the schools have also received WiFi module upgrades, Android functionality, wall mounting brackets and relevant cables, plus delivery, removal / WEEE disposal of old equipment, installation and training, all as part of Soltech IT's donation.


That's around a £3,000 donation at each school or MAT.


Richard Sheppard • 3 September 2018

Windows 10 version 1709

We have experienced a high number of support calls relating to issues with PDF documents not printing from Microsoft Edge.

This issue appears following printer driver updates or Microsoft Windows updates. This issue does not affect all PDF documents, so it is possible that some PDF's will print and others will not.

If you're using Windows 10 version 1709, we recommend that your IT technician or support provider runs a repair tool to resolve the problem in Microsoft Edge.

To do this, follow these steps:


  1. Click the Windows logo (Start button).
  2. Click the gear icon (Settings).
  3. Select Apps .
  4. On the left pane, choose Apps & features .
  5. On the right pane, look for Microsoft Edge and click it.
  6. Click Advanced options .
  7. Click Repair .
  8. Check if you can print PDF files

If the issues persists, we recommend that you isolate the problem by using an alternative web browser such as Google Chrome.

For help further help and assistance please contact us


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