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We are recruiting

HR Department • May 21, 2020

Date Posted
21/05/2020
Job Description
2 x School's ICT Engineer Field Role

Working Hours
Full Time Position - (Flexible term time only working hours are also available)

Location
Somerset, Bristol and Bath Areas

Ideal Candidates
Soltech IT is looking to recruit two exceptional School ICT Engineers to join our support team, providing outsourced IT support services in Somerset, Bristol, Bath and surrounding regions..

This is an extremely varied role for a customer facing, practical, proactive and dedicated individual.

Successful candidates will possess at least 2 years experience in an ICT educational support environment and have a good knowledge of Windows, Apple, VOIP and Broadband / filtering technologies / solutions.

Applicants must be good communicators with the ability to work under pressure and on their own initiative. Regular site visits are required for routine support and installations, or maintenance that cannot be completed remotely.

You will have come from a Microsoft environment with good Windows 8.1, 10, MS Office 2007-2016, Windows Server (STD and/or SBS), Exchange, Azure, Active Directory, TCP IP and Office 365 knowledge.

As an Apple focused business practical experience of Apple technologies, devices and applications such as MDM, iPad and iOS is desirable.

Additional hands on use of VOIP telephony and educational broadband / filtering solutions would also be a bonus.

Key Skills
Full clean driving license
Excellent telephone manner
Good interpersonal skills
Customer facing
Flexible, motivated and practical
The ability to think logically
Excellent questioning and listening skills combined with the ability to interact confidently with staff/clients to establish what the problem is and explain the solution
The ability to work well in a team
Proven problem-solving skills and attention to detail
Prioritisation and organisation of workload

Key Technical Skills
Field based support engineer including server based experience
Remote and telephone support for clients
Supporting Microsoft infrastructure
Windows 8.1, 10 administration
Windows Server including Hyper-V, Virtual Server administration
Active Directory, Group Policy, Permissions
Windows desktop and Microsoft Office administration
Desktop specification, trouble-shooting of user issues of any kind
Networking - TCP/IP, DNS, DHCP
Microsoft Azure
Good Understanding of Routers, Firewalls and physical networks
Understanding of backup methodologies
Office 365 and/or Exchange server administration and troubleshooting
Experience of Apple Technologies (iOS, MDM, iPad, Apps, Mac,)
VOIP telephony solutions
Educational broadband / filtering

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