At Soltech IT we are very aware businesses in Somerset, Frome and surrounding areas are typically looking for the same core things as SMEs across the UK — but with a stronger emphasis on fast local support, trust, value, and plain-English service rather than enterprise-level complexity.

The messaging is very consistent: businesses want affordable, reliable support, cyber security, Microsoft 365 help, backup solutions, Wi-Fi/network stability, managed services and quick response times.

What do businesses want from IT support and managed services providers?

It's also clear to us at Soltech IT, what businesses in Somerset, Frome and the surrounding areas are searching for:

• “Reliable local IT support”
• “IT support Frome, Somerset”
• “Managed IT support Somerset and Frome”
• “Local IT company near me”
• “Small business IT support Frome”
• “Onsite IT support Somerset”

Many SMEs still strongly prefer a provider they can physically meet and who can attend onsite quickly. Local trust matters hugely in towns like Frome and counties like Somerset.

As a local IT provider Soltech IT gains 90% of it's business through word of mouth and client recommendations for being a reliable, local, trusted and in person or onsite, IT support and managed IT services provider in Somerset, Frome and surrounding areas,. We work with small businesses, SME's and larger organisations.

What are the cyber security concerns businesses have?

This has become one of the biggest drivers for changing IT providers in recent years, with businesses in Somerset, Frome and surrounding areas searching for:

• “Cyber Essentials help”
• “Microsoft 365 security setup”
• “Ransomware protection for small business in Somerset”
• "Help with cyber security certification, Cyber Essentials and Cyber Essentials Plus for a business in Somerset"
• "I need phishing simulation testing to validate my company insurance policy"
• “MFA setup for Office 365 in Frome, Somerset”
• “cyber security audit Somerset”

As a cyber certified provider Soltech IT takes a sensible approach to cyber certification for our clients: As an example, compliance tests are only taken when there is a real chance of gaining certification, as we don't want businesses wasting time or money that is better invested in becoming compliant. .

We also understand that not every business need to, or wants to become fully cyber certified which is understandable given the type of business, the businesses needs and costs/time involved. However, all business owners recognise that there is a level of cyber security that is needed as businesses are increasingly worried about phishing, ransomware, hacked email accounts, and insurance compliance.

At Soltech IT, we offer robust cyber security solutions and options (without cyber certification), explained in a way you can understand and consider the facts and risks involved, without breaking the bank and allowing you to sleep at night.

If we had just one recommendation for every business, it would definitely be to subscribe to an affordable phishing simulation testing service from Soltech IT, as the majority of nasty things that will damage your business will come from emails and email links being clicked, and data entered.

What frustrates businesses when it comes to poor support?

It is also clear that a huge number of businesses start looking for alternatives because they feel ignored, receive poor response time or no communication, or most importantly discover they are paying way more than they should be. That's why businesses search for:

• “Better IT support company in Somerset”
• “switch IT provider south west UK”
• “IT company not responding Bristol, Somerset”
• “MSP with fast response times in BANES, Somerset”
• “Recommended IT support that's cheap and good in Somerset”

Its also clear what businesses regularly complain about:

• slow ticket responses
• unresolved recurring issues
• being treated like a number
• confusing jargon
• lack of proactive support
• no communication
• prices keep going up
• no local It engineers
• never see anyone
• no IT audit or business plan

At Soltech IT businesses both big and small turn to us through recommendation after finding themselves on the wrong end of much of the above.

As an IT support and services provider, Soltech IT has established itself over 17 years as the IT provider businesses recommend, because we offer affordable IT support and solutions, with an aim to reduce costs, which isn't that difficult when you look at the escalating prices competitors charge.

Soltech IT can also offer extended 36 and 60 month agreements fixing pricing and beating inflation.

Our account managers are the voice and face you will speak with regularly, they manage you account creating audits and 5 year development plans focusing not just on replacing old kit, but ensuring your systems, data and business remains safe. We'll highlight areas of concern, like GDPR, safeguarding, insurance requirements, H&S, security and much more.

Whilst this can be daunting for some, there is no need to worry as our team can guide you through this process (including the handover from existing providers) and in a lot of cases end up saving businesses money, whilst ensuring things like backups are working and security is in place.

Our IT technicians are all based locally, ensuring quick response times and are ready to respond to anything that needs a site visit, they pro-actively work alongside account managers to ensure the very best service, communication and jargon free assistance. All technicians hold formal qualifications along with several years hands on IT experience.

It's also worth noting that a very large number of our existing business clients have remained with us for 10 to 15 years (and still are with us), something we believe reflects the quality of service, trust, and long-term relationships we build. In fact, business clients rarely leave, because we focus on delivering consistent support, honest advice, and real value year after year.

One of the biggest problems businesses experience is slow computers and poor Microsoft 365 setups

it is very well known that slow computers and poor Microsoft 365 setup are the number one day-to-day frustration of businesses in Somerset, Frome and surrounding areas. Common issues include:

• Slow laptops
• Syncing problems with OneDrive
• SharePoint confusion
• Outlook/email issues
• SharePoint documents being overwritten or lost
• Permissions problems
• SharePoint backup / restores not working - lost documents, spreadsheets and data
• Staff working from home with poor setup
• Microsoft 365, SharePoint and Email not working causing me downtime and money
• Outlook email history lost, no email abckup

Microsoft 365 support is now central to almost every SME IT contract. Soltech IT provides expert Microsoft 365 support, ensuring your business systems are configured correctly, securely, and work seamlessly across your organisation. We support and manage Outlook, SharePoint, and OneDrive setups, helping businesses improve collaboration, productivity, and secure access to data. We also ensure critical Microsoft 365 backup solutions are in place, protecting SharePoint, OneDrive, and, most importantly, business email from accidental deletion, cyber threats, and data loss.

What Wi-Fi and broadband connectivity problems do businesses experience?

(Especially in rural Somerset and surrounding areas)

Businesses in Somerset, Frome and surrounding areas struggle with Wi-Fi and connectivity, they often search for:

• "Help with unstable broadband"
• "Poor office Wi-Fi who can help"
• "Remote workers disconnecting, VPN's not working"
• "VOIP phone quality poor, in audible"
• "Network dead zones"
• "Slow Wi-Fi speeds"
• "Slow broadband and internet speeds"
• "Network cabling faulty"

Soltech IT recognises that connectivity and networking issues have and are a common pain point for businesses in Somerset, Frome and surrounding areas. That's why we have separate and dedicated technicians and installers who specialise in each individual area, removing the need to outsource like most IT providers, thus keeping setup, support and knowledge in house without the additional costs of third parties companies. .

Why does backup and disaster recovery generate fear in business owners?

A lot of SMEs in Somerset, Frome and surrounding areas realise too late they do not have proper backups. This typically leads to business owners searching for:

• "Deleted files recovery"
• "Failed hard drive recovery"
• "Help with ransomware attack"
• "Help I've accidental lost my data"
• "No Microsoft 365 backups for SharePoint or email, who can help"
• “Need a business backup solution for server data, SharePoint, OneDrive and Outlook Email”
• “Disaster recovery IT support in Bristol, Somerset”
• “Microsoft 365 backup in Frome, Somerset”

Soltech IT provides Microsoft 365 backup for SharePoint, OneDrive, and email, ensuring your critical business data is securely protected and recoverable in the event of accidental deletion, cyber threats, or system failure. Our backups are tried and tested, and have been proved to be invaluable to businesses.

What is the real cost to businesses as pricing is unclear?

Every business is cost sensitive, no business wants to spend more than they should and most businesses would like to reduce costs. What any business doesn't like is:

• Hidden charges
• Expensive call-out fees
• Long contracts that increase in price each year
• Unclear monthly billing
• Being oversold enterprise solutions
• Misled in to paying more than the fair price

At Soltech IT our message is clear to local businesses in the Frome, Somerset and surrounding areas. We offer:

• Predictable annual and monthly pricing
• We look to reduce ICT expenditure whilst improving services
• Our agreements and contracts are clear and understandable with no jargon
• We offer 12 month contracts giving you flexibility, whilst also providing longer term contracts that fix the price and beat inflation
• We have gained a great reputation through providing honest advice, which is why our business is built on recomendation
• “Human” support at the end of a phone, or onsite assisting you

We understand that some IT support providers overcharge and lack transparency. At Soltech IT, we take a different approach, offering clear, fair pricing and honest advice focused on real value. This commitment to doing things properly is why our business continues to grow primarily through client recommendation.

What do businesses want from a new IT provider?

When businesses switch to Soltech IT, they are usually looking for:

• Fast response times as downtime costs money
• Local onsite support as it provides reassurance and trust
• Cyber security expertise as its required for business Insurance, whilst owners want to waylay ransomware fears
• Proactive monitoring as it prevents problems before they happen
• Clear communication as business owners don't always understand the jargon
• Fixed annual or monthly pricing allowing budget control
• Microsoft 365 expertise as mostst SMEs now rely on it at the heart of their business
• Backup & recovery to remove the fear and consequences of data loss
• Friendly, experienced support staff who install confidence and get things done the first time
• Strategic advice allowing a business owner to plan, budget and manage their business.

An opportunity for your business to join Soltech IT

Soltech IT is a local, cost reducing, responsive, security-focused, jargon-free IT support and service provider for the South West, covering Somerset, Dorset, Wiltshire, Bristol and Gloucestershire.

We stand out from our competitors, because:

• We are local
• Provide a fast personal service
• We understand cyber security and best practices to achieve certification without wasting money
• Offer Microsoft 365 expertise
• Predictable pricing, that often reduces IT budgets
• Proactive IT support and management

Get in touch with us today, to see how we can help.

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