Flexible IT Support for Secondary Schools and Multi-Academy Trusts

IT Support That Fits Your School, Your Team and Your Budget

Every Secondary School and Multi-Academy Trust is different. Some have a well-established internal IT department that occasionally needs additional expertise or extra capacity. Others require a fully managed IT support service. Many sit somewhere in between.

At Soltech IT, we provide flexible, scalable IT support services designed specifically for Secondary Schools and MATs. Whether you need assistance with a one-off project, additional support during busy periods, or a complete outsourced IT team, we can provide the right level of support to meet your needs.

Support When and Where You Need It

Our services are designed to fit around your school's requirements rather than forcing you into a fixed contract or support model.

We can:

• Deliver one-off IT projects and infrastructure upgrades.
• Provide backup and escalation support for your existing IT team.
• Work alongside your internal staff under the direction of your IT Manager.
• Support schools where the Business Manager oversees IT operations.
• Become an integrated part of your support team.
• Provide regular onsite support for a few days each week.
• Supply a dedicated engineer onsite full-time throughout the week.
• Increase support coverage during busy periods and major projects, or during the exam period.

Whether you need 10 hours per month, several days per week, or a full-time onsite presence, we can tailor a solution that works for your school.

Extra Support for Exams, Inspections and Critical Periods

Schools often face periods where additional IT resources are essential.

Examinations, OFSTED inspections, major system migrations, device rollouts and curriculum changes can place significant pressure on internal teams.

Soltech IT can quickly provide additional engineers and support staff when you need them most, helping to ensure that everything runs smoothly during these critical periods.

Rather than stretching your existing team beyond capacity, you gain immediate access to experienced education IT professionals who understand the unique demands of the school environment.

Access to an Entire Team of Specialists

When you partner with Soltech IT, you're not relying on a single technician or a small support team.

You gain access to:

• First-line support engineers.
• Second-line technical specialists.
• Third-line infrastructure and systems engineers.
• Dedicated helpdesk staff.
• Project engineers.
• Education IT specialists with extensive school experience.

This means there is always someone available with the right level of expertise to resolve issues quickly and efficiently.

Instead of depending on one or two members of staff, your school benefits from the collective knowledge and experience of a large team of IT professionals.

A Helpdesk Built Specifically for Schools

Secondary Schools and MATs can also benefit from our custom-built helpdesk platform.

Schools can use the system to:

• Log support requests directly with Soltech IT.
• Track ticket progress and resolutions.
• Monitor response times and support activity.
• Manage IT issues across multiple sites.
• Operate their own internal IT ticketing system.

This allows schools to maintain a centralised and organised approach to IT support, whether tickets are being handled by Soltech IT, internal staff, or a combination of both.

Start Small and Scale as You Grow

Many schools are understandably cautious when changing IT support providers.

That's why we offer complete flexibility.

You can start with a small number of support hours to experience our service and understand how we work. As your requirements grow, additional hours and resources can easily be added.

Alternatively, if you already know the level of support you require for the academic year, we can create a package that delivers exactly the coverage you need from day one.

The choice is entirely yours.

A Cost-Effective Alternative to Building an Internal Team

Recruiting and retaining IT staff continues to be a challenge for many schools and trusts.

Beyond salaries, there are numerous hidden costs associated with employment, including:

• National Insurance contributions.
• Pension contributions.
• Training and professional development.
• Recruitment costs.
• Holiday cover.
• Sickness cover.
• Staff management time.
• Expenses and equipment.

For many schools, partnering with Soltech IT provides access to significantly more technical expertise at a lower overall cost than employing a small internal IT team.

You gain the benefits of a full support department without the administrative burden of managing staff, covering absences, or recruiting specialist skills when they are needed.

A Flexible IT Partner for Education

At Soltech IT, we understand that no two schools are the same.

That's why we focus on providing flexible support arrangements that can adapt to your school's changing needs. Whether you need occasional specialist assistance, an extension of your existing team, or a fully managed onsite service, we can provide the expertise, resources and responsiveness required to keep your technology running effectively.

From individual Secondary Schools to large Multi-Academy Trusts, we help education organisations gain access to enterprise-level IT support without enterprise-level costs.



If you're looking for a flexible, experienced and education-focused IT support partner, Soltech IT is ready to help.